BB&D provide support and maintenance service to some of the most challenging technical environments. With experience in providing long term support in financial institutions, BB&D have established a best practice knowledge base in maintaining and supporting business critical systems.
The team present clients with a means to extract long-term business value from a system. This is done through providing cost effective low level support that can be augmented with high level technical expertise whenever system enhancements or changes are required.
BB&D have the following support options available:
24x7x0:40
Twenty-four hour support, seven days a week with a forty-minute response time for mission critical systems. Many financial systems perform critical processing at night. Other levels of support can be structured to meet the distinct business requirements.
Business Support
This covers providing business expertise to assist the client in complex business issues relating to the system.
Time Blocks
In order to extract maximum value from the support agreements. BB&D offer clients the ability to purchase blocks of time that will be used for support and can be accumulated for agreed periods to undertake periodic enhancement releases or technology updates.
With over two decades in the support and maintenance business, BB&D have a track record for supplying clients with a dependable low risk support service.
