Europ Assistance outbound call centres

Europ Assistance SA was established in 1993 they the most comprehensive Assistance Services Provider in South Africa. They assists corporates, brokers, clubs, medical aid funds and employers in providing value added services and benefits to their members. Europ Assistance appointed BBD to develop an Outbound call centre Management Application with A Real-time statistical Dashboard allowing management a view of critical information in the call centre. It also comprised of a Commissions calculation engine as well as a call quality control module to name but a few.

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